Return and Refund Policy

Effective Date: Aug. 20, 2025

1. Introduction

At Sofhia Online Shop, we strive to ensure that you’re satisfied with your purchase. This Refund Policy outlines the conditions under which refunds can be issued.

2. Eligibility for Refunds

Refunds are available for:

Defective or Damaged Products : Products that are defective, damaged, or not as described.
Incorrect Orders : Orders that are incorrect or incomplete.
Change of Mind : Products that don’t fit or meet your expectations (subject to conditions).

3. Refund Process

To request a refund:

Contact Us : Reach out to our customer service team within  30 days of delivery.
Provide Details : Share your order number, reason for refund, and any supporting documentation.
Return/Exchange : Follow our return/exchange process (if applicable).

4. Refund Conditions

Original Payment Method : Refunds will be issued to the original payment method.
Refund Amount : Refunds will be for the full amount paid, minus any shipping costs (unless otherwise specified).
Timeframe : Refunds will be processed within 7-10 business days

5. Non-Refundable Items

Sale or Discounted Items : Certain items may be non-refundable or have specific refund conditions.
Customized or Personalized Products : Products tailored to your specifications may be non-refundable.

6. Exchanges

Exchange Process : Follow our exchange process to swap your product for a different size, color, or style.
Exchange Conditions : Exchanges are subject to product availability and may incur additional shipping costs.

7. Contact Us

If you have questions or concerns about our Refund Policy, please contact us at contact@printalearns.shop

By shopping with us, you agree to the terms of this Refund Policy.